Q: WHAT KIND OF PAPER DO YOU PRINT ON?
A: I do all my printing myself at a local printing studio in Seattle. Printed on acid-free Archival Matte Paper with a smooth, neutral-white finish using archival inks. Heavy weight 230 gsm (6 pt.) paper certified by the Forest Stewardship Council. Unique inkjet printing (known as giclée) uses 10 inks to create a fluid finish & incredible resolution.
Q: WHAT IS THE DIFFERENCE BETWEEN YOUR GENERAL PRINTS, THE LIMITED EDITION PRINTS, AND THE ARTIST PROOFS?
A: Limited Edition prints mean that I only make a small number of the prints available for purchase, and once they are purchased I never sell them again. Artist Proofs are a one of a kind print – there is only one, and once that one is sold, I never produce another. Both Limited Edition and Artist Proofs are signed, dated and embossed with my seal and come with a certificate of authenticity. In my galleries you can find my normal prints, these are available in quantities at my discretion.
Q: CAN YOU PRINT SOMETHING AT A CUSTOM SIZE?
A: Absolutely! Email me directly at firstname.lastname@example.org and I will let you know if the size you need is a possibility and give you a quote.
Q: DO THE PRINT IMAGES IN YOUR SHOP ACCURATELY DISPLAY WHAT THE PRINT WILL LOOK LIKE IN PERSON?
A: Colors can look different depending on what monitor or brightness levels you have on your screen. I do my best to show what my images will look in person but please know that they can vary slightly.
Q: DO YOU OFFER FRAMING?
A: Not at the moment. Prints also do not come mounted or framed. Email me directly for recommendations.
Q: HOW LONG WILL IT TAKE TO RECEIVE MY PRINT?
A: For domestic orders: Please allow 8-12 business days for prints. For international orders: please allow 2-4 weeks to receive your order. Learn more about my shipping policies here. Estimated arrival includes production time of 5 business days.
Q: DO YOU ACCEPT RETURNS?
A: I am not able to accept returns or exchanges at this time. If your print is returned due to an incorrect shipping address, additional shipping fees will apply. Please contact me if you receive a print that has been damaged in transit, and I will replace it as soon as possible.
Q: WILL I BE CHARGED SALES TAX?
A: Not overtly. I build the cost of sales tax into my print prices as the platform I use doesn’t allow for automatic calculation at check-out. I’m looking into to this and hope to change this soon – it’s a very time consuming process to have to work out how much sales tax I owe the government every month.
Q: HOW ARE THE PRINTS PACKAGED?
A: 8X10 and 11X14 prints are packaged in a tissue paper with a sturdy, flat cardboard box, and a mailer. Larger prints are rolled and shipped in a tube.
Q: WHAT IF MY PRINT ARRIVES DAMAGED?
A: I will do my best to make sure everything arrives safely. Please contact me within 5 days if you have received a damaged order – I will replace it as soon as I can.
Q: DO YOU OFFER AN INDUSTRY DISCOUNT?
A: I love working with interior designers on your projects! Contact me about a possible designer discount.
Q: HOW DO YOU PRICE YOUR PRINTS?
A: I love making and hand-printing my prints. They are truly a labor of love. I am a one-woman studio and print shop and I take great pride in thinking through every detail both of my art as well as my process. Pricing is always difficult, because I want to be able to share my prints with the world. At the same time, I take into account my labor, the cost of paper, printing and print studio rental time, cost of supplies like mailers and packing etc, and taxes (sales taxes are paid on the product as well as the shipping of a product) as well as commission fees for all transactions on the platform I use for payments, as well as a tiny margin to allow myself some profit to continue making art.